FIS has been presented with two Gold Stevie® Awards in the Customer Service Training category in the 15th annual Stevie Awards for Sales & Customer Service.
Customer Service Training Team of the Year – External –
Financial Services Industry – Gold Stevie® Winner
FIS, Jacksonville, FL: FIS Learning Solutions Training Team
Customer Service Training Professional of the Year
Gold Stevie® Winner
FIS, Jacksonville, FL: Milista Anderson
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Winners will be recognized during a virtual awards ceremony on April 14.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
FIS Learning Solutions and Milista Anderson were recognized for these awards because of their recent transformation journey. In the past, disparate product and process training teams were dispersed amongst separate lines of businesses within the FIS Banking Solutions division resulting in inconsistent and vastly different learning experiences for clients. In July 2019, under the leadership of Senior Vice President Milista Anderson, the new Learning Solutions team was formed and achieved the visibility and funding in the corporate structure to advance the careers of 80 training professionals. This centralized and collaborative team approach advances the team’s focus on a unifying goal: providing an improved and consistent learning experience for approximately 4000 client-facing employees and more than 20,000 clients.
Ms. Anderson established a simple yet highly impactful mission for the Learning Solutions team which is “For employees to love their jobs and for clients to love our products”. To accomplish our mission, she established four key initiatives:
- Create a learning culture
- Develop a product-educated and CX-minded workforce
- Modernize the learning experience
- Deliver job-specific, sticky learning experience for clients
In response to the news, Milista said: “This award is an honored recognition of the Learning Solutions’ team effort to distinguish ourselves as a world class learning organization. We look forward to earning our place as a trusted provider in the learning industry.”
Feedback from the judges includes:
“Milista made a great transformational impact to her organizations training programs. It is clear her leadership is inspiring to those around her and she delivers performance that gains results.”
“Great achievements from well-planned business execution with a focus on continuous improvement, great commitment from employees, and teamwork. Job well done.”
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
FIS (Fidelity Information Services, Inc) is a Fortune 500 company offering an array of financial products and services including financial software development and support. FIS employs 55,000 people worldwide and through acquisitions is the largest processing and payments company in the world.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc.